We offer FREE worldwide shipping. Order processing and delivery may take 4-8 days. Tracking code is included and will be sent via email once the item has been shipped. You receive a risk-free 30-day guarantee. If at any time within 30 days of receiving your order, the product is defective, we will gladly offer a full refund or replacement!

We offer 24/7 customer service. We'll keep you updated on your orders and answer any questions you may have. Contact us on our page, TikTok, or via Gmail at Khanad.store@gmail.com.

If you are not satisfied with your purchase and wish to return an item, please contact us within 30 days of receiving your order, as we offer a guarantee. Please provide the order number as well as the reason for the return. Our customer service team will review the return request and send further instructions if the return is approved. Only items purchased directly from (Khanad™) will be accepted. For products purchased from authorized retailers, please contact them directly for returns. Returned items must be in the original packaging, including any accessories, manuals, and documentation. If the condition of the product sent back to us is not in an acceptable condition, we reserve the right not to refund or exchange. Customized products cannot be refunded or exchanged. Items that cannot be returned include items purchased through retail partners, incorrectly purchased items, and items damaged by customer mishandling. Returns made without receipt may be refused. (Crib Dispenser™) reserves the right to refuse any return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

WHERE IS MY TRACKING NUMBER?
Each tracking number is sent via email directly to the consumer. Tracking codes are sent after order processing, approximately 5-7 days to receive the code.

HOW QUICKLY CAN YOU RESPOND TO MY INQUIRY?
We respond to messages and emails in the order they are received and strive to reply as promptly as possible. We typically respond within 24 hours of receiving a message or email.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff may pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so that we can attempt to make correction(s) to your package before it ships. There is no guarantee that we can do so, especially once it leaves our warehouse, but we will do our best!

SHIPPING
HOW LONG IS THE PROCESSING PERIOD?
The order processing time is between 2~5 business days from the day you placed the order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up, processing time may extend up to 5 business days from the day you placed the order (excluding major holidays). After placing your order, your package should be shipped out within 2-5 business days from the date of your order placement, and you will receive an email with the tracking number shortly after. E-packet is our primary carrier for customers in the USA. Depending on where you live, packages are delivered within 15~25 days from the date of shipment.

WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order, you may receive separate packages, which may arrive at 1~2 business days apart.

OUT OF STOCK/BACKORDERED ITEMS
If any of your items are out of stock, we will email you to inform you when we expect to ship the items.

ADDRESS CHANGES
Our warehouse staff is very quick, so if you notice an error, please email us as soon as possible with your name and order number so that we can attempt to catch your package before it departs. There is no guarantee that we can change it, especially once it leaves our warehouse, but we'll do our best!

You will receive shipping in 15-25 days after order dispatch. All orders are dispatched within 5 business days.

I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment did not arrive in perfect condition! Please contact us with your name and order number for further assistance.

CAN I TRACK MY ORDERS?
When we ship your order from our warehouse, we will send tracking information for your order via email. If you have any questions, please contact us.